“您在那裡”There you are vs. “我在這裡” Here I am

What’s the difference between “there you are” and “here I am” attitudes when it comes to greeting customers?

在哈雷機車全球銷售的標準作業流程(SOP, Standard Operation Procedure)當中，有一項肯定會確認檢查的是關於如何與客戶連結(how you connect with your customer)的部分： Did you feel that you are “welcomed” to the dealership in a positive and friendly way? 當您蒞臨經銷商是否有感受到被正面和友善的歡迎？

這不禁讓我想到一放諸四海皆準的黃金規則(golden rule)：“There you are” attitude “您在那裡”的心態，焦點向外(在別人)，有我想迎向您、歡迎您、認識您的態度，讓人有賓至如歸、備受禮遇的特別感受。那是自我積極主動和操之在我的反應，適合應用在各類社交場合。如何養成，存乎一心，善加運用，無往不利。

相反的，“Here I am” attitude “我在這裡”的心態，焦點向內(在自己)，有誰要迎向我、歡迎我、認識我的態度，讓人有老大心態、自以為是和”顧人怨”的感受。那是自我消極被動和操之在別人的反應，也會在各類社交場合發生。為何如此，個性使然，不被提醒，黑洞效應(black hole effect)。

PS: 黑洞效應(black hole effect)是形容一個人在社交場合往往以自我為中心，急速渴望吸引別人目光、友誼和肯定的巨大能量吸取，也是自我安全感之所在，如同黑洞般，永無止盡地吸取。


John and Shirley

Power Talk:哈雷是世界知名品牌 Harley is a world-famous brand.

【Short Essay】
Even though(雖然) Harley has a long history(長的歷史), it is an American icon(記號).
Harley lets me live the dream(夢想) of every man.
Harley is not only a motorcycle, it is also a piece of art(一件藝術品).
Every Harley has the personality(個性) of the owner.
Working at Harley wins(贏得) a lot of people’s attention(注意) and respect(尊敬).

步驟一. 自我介紹並根據以下問題自由發表意見(10分鐘)
OPENING QUESTION:
When was the last time you felt good about yourself? What did you do or what happened to you?

步驟二. 主題文章研習
2-1. 聽力發音訓練: 一起大聲朗讀或輪流朗讀句子(5分鐘)
2-2. 問答訓練: 盡量用完整句型回答(15分鐘)
【Mark(馬可)10】
Jesus(耶穌) told His disciples(門徒) something else about God’s way of looking at greatness(偉大):
“In this world, you think people are important(重要) because they have power(權力) or wealth(財富), or because they tell others what to do,” said Jesus. “But that’s not how it will be for you. To be important(重要的) in God’s kingdom(神的國), you must learn to serve(學習去服侍). If you want to be at the very top(頂尖), then you must be like a servant (僕人)to everyone. Even the Son of God(人子) doesn’t come to be waited on(等待被服侍); He comes to pour out His life(捨命) for everyone.”
1. What did Jesus tell His disciples?
2. In this world, you think people are important because….?
3. To be important in God’s kingdom, what must you learn?
4. If you want to be at the very top, what must you do?
5. Why did the Son of God come to the world?

步驟三. 問題討論, 訓練表達(10分鐘) DISCUSSION QUESTIONS:
1. According to the scripture, what is God trying to tell us?
2. What does "pour out His life for everyone” mean to you? Explain.

我一定要學會的第一句話:
中文 : _______________________________________________________
英文 : _______________________________________________________
Song to sing(歌曲教唱):

I Want To Hold Your Hand
By Beatles
I'll tell you something
I think you'll understand
When I say that something
I want to hold your hand
I want to hold your hand
I want to hold your hand

Oh please say to me
you'll let me be your man
and please say to me
you'll let me hold your hand
Now, let me hold your hand
I want to hold your hand

And when I touch you
I feel happy inside
It's such a feeling that my love
I can't hide
I can't hide
I can't hide

Yeah, you got that something
I think you'll understand
When I say that something
I want to hold your hand
I want to hold your hand
I want to hold your hand

And when I touch you
I feel happy inside
It's such a feeling that my love
I can't hide
I can't hide
I can't hide

Yeah, you got that something
I think you'll understand
When I say that something
I want to hold your hand
I want to hold your hand
I want to hold your hand
I want to hold your hand

請按youtube連結欣賞
http://www.youtube.com/watch?v=lfsvE4j4ExA

Power Talk: 全球經濟危機 Global economic crisis

【Short Essay】 Cheap haircuts prove hit in tough financial times

Shops that offer $100 haircuts are seeing a sharp increase(劇烈的成長) in business, as more people try to cut back on spending during difficult economic times.

With Taiwan caught up in the global financial crisis, personal grooming(修飾) is one of the expenses that is being trimmed(調整).

In Taichung City, there is a $100 haircut shop in almost every hyper mart(大賣場). They offer haircut-only service that does not include shampoo.

This type of service has not only retained(保留) its usual clientele(常客), but is also attracting many first-time customers.

Facing fierce competition from these $100 haircut shops, many hair salons have jumped on the bandwagon(跳漲潮流) and are now offering $100 haircuts in a bid to retain their customers.

步驟一. 自我介紹並根據以下問題自由發表意見(10分鐘)

OPENING QUESTION:

When was the last time you were caught in a crisis? What kind of crisis was it? What happened?

步驟二. 主題文章研習

2-1. 聽力發音訓練: 一起大聲朗讀或輪流朗讀句子(5分鐘)

2-2. 問答訓練: 盡量用完整句型回答(15分鐘)

【Psalm(詩篇)39:5-7】

You have made my days a mere(只不過是) handbreadth(一手之寬); the span(片刻) of my years is as nothing before you. Each man’s life is but a breath(一瞬間). Man is mere phantom(幻影) as he goes to and fro(往返，來回): He bustles about(奔忙), but only in vain(虛幻的); he heaps up(一堆) wealth, not knowing who will get it. "But now, Lord, what do I look for?" My hope is in you.

1. What are our days like to God?

2. What is the span of our years like to God?

3. What is each man’s life like to God?

4. Why is man mere phantom as he goes to and fro?

步驟三. 問題討論, 訓練表達(10分鐘) DISCUSSION QUESTIONS:

1. According to the scriptures, what is God trying to tell us?

2. Why is God telling us these things?

3. What does "my hope is in you” mean to you? Explain.

我一定要學會的第一句話:

中文 : _______________________________________________________

英文 : _______________________________________________________

Song to sing(歌曲教唱):

Let Me Let Go

by Faith Hill

I thought it was over, baby

We said our goodbyes

But I can’t go a day without your face

Going through my mind

In fact, not a single minute

Passes without you in it

Your voice, your touch, memories of your love

Are with me all of the time

Let me let go, babyLet me let go

If this is for the best

Why are you still in my heart

Are you still in my soul

Let me let go

I talked to you the other day

Looks like you made your escape(你逃走)

You put us behind, no matter how I try

I can’t do the same

Let me let go, babyLet me let go

It just isn’t right

I’ve been two thousand miles

Down a dead-end road

Let me let go

The lights of this strange city are shining

But they don’t hold no fascination(迷戀) for me

I try to find the bright side, baby

But everywhere I look

Everywhere I turn

You’re all I see

Let me, let me let go, baby, won’t you

Let me let goIt just isn’t right

I’ve been two thousand miles

Down a dead-end road

Oh, let me let go, darling, won’t you

I just gotta knowIf this is for the best

Why are you still in my heart

Yeah, you’re still in my soul, let me let go

Let me let go, let me let go

http://www.contactmusic.com/videos.nsf/stream/faith-hill-let-me-let-go

We are in the basic class, but we study hard!

Hello,everybody!

1. My name is Tom Tao.
2. I am 48 years old.
3. It has been already 34 years since I am back in Taiwan.
4. I have been married for 15 years.
5. I have a daughter. She is 14 years old.
6. I work at Harley-Davidson.
7. I am the sales manager.
8. I was born in Burma.
9. I like to ride motorcycles.
10. I like spicy food.

1. Harley is not just a motorcycle. It represents itself.
Harley is not just a motorcycle. It represents the American spirit.

2. It is a very famous enterprise that has a history of 105 years.

3. It is a lifelong business.

4. It is a job that makes other people envious.

5. My job catches a lot of people’s attention and respect.

1. Hi my name is Danny.

2. I live in Taipei.

3. I am a sales rep at Harley.

4. I like to ride heavy motorcycles.

5. I like Sichuan food.

6. I want to learn easy English conversation.

1. 哈雷世界知名品牌
Harley is a world-famous brand.

2. 經由工作我可以認識許多企業家
I get to know many entrepreneurs through my job.

3. 哈雷有國際觀
Harley is a brand with global/world/international perspective.

4. 同事都是菁英
All my colleagues are elites.

5. 公司提供英語教學
The company offers English lessons.

1.My name is Ketty.
2. I am forty – one years old and I live in Taipei.
3. I have been married for fourteen years.
4. I have two children, a girl and a boy.
5. I like riding the bicycle and mountain climbing.
6. I work at Harley.
7. I ride the motorcycle to go to work.
8. I like eating Thai food.
9. I am studying English.
10. After I learn English I hope to travel.

1. 每一輛哈雷機車都是獨一無二。
No two Harleys are the same. (Every Harley is unique.)

2. 哈雷的精神就是同袍感情﹐大家聚在一起﹐有樂共享。
Harley’s work team spirit is like a family. Everybody gets together and has fun.

3. 哈雷是現代機車工業領導者，也是全球機車風尚的代表。
Harley is the leader of the modern motorcycle industry. It is also the icon of all motorcycles in the world.

I am Ricky Lai.
I was born in Taipei.
Iam 20 years old.
I work at Harley.
I'm humorous.
I live in Taipei.
I like Harley-Davidson.
I like to ride heavy motorcycles.
I take every challenge with a positive attitude.
I want to learn French and live in France.

哈雷雖然傳統，但它是美國記號
Even though Harley has a long history, it is an American icon.
哈雷讓我在男人的夢想中生活
Harley lets me live in the dream of every man.
哈雷讓我覺得它不只是台機車還是件藝術品
Harley is not only a motorcycle, it is also a piece of art.
所有的哈雷都可以有每個車主的風格
Every Harley has the personality of the owner.
維修哈雷是我目前最感到驕傲的事
Repairing Harleys is the thing that I am most proud of right now.

Who are they? His name is Ryan. My name is Peter.

Hello, I’m Ryan.
I studied vehicle engineering in college.
So, I worked in related industry after I graduated.
It’s been almost 18 months since I started working at Harley Davidson.
I am having a wonderful time and learning a lot at Harley Davidson.
I’m so easy to get along with.
And I love to fish for shrimp, play basketball, and sing.
Maybe we could hang out together some day.
I hope I could study more to strengthen my English skills.
Of course I would grab the chance if the company can give me more opportunities.

1. 哈雷是重機的代名詞
Harley is the representation of heavy motorcycles.
2. 哈雷的商品非常的多樣化
Harley’s merchandise are varied.
3. 哈雷悠久的歷史
Harley has a long history.
4. 哈雷的商品能深入生活當中
Harley’s merchandise is all a part of people’s lives.
5. 可以讓每位車主擁有很個人化的重機
Each Harley is unique to each owner.

I am Peter. I live in Taipei.
I studied transport management at Tamkang University.
My interest is travelling, mountain climbing and riding bikes.
I like all kinds of sports that you can do in nature.
I am a positive,disciplined, and responsible person.
My job is Parts and Warehouse Officer at Harley-Davidson.
My work is ordering,checking, arranging parts and selling accessories.
Now I live with my parents.
I must work hard and earn a lot of money to get my own house.
I hope that I could give my family a good life.

What's your name? My name is Johnny.

My name is Johnny Liu. I’m 28 years old. I work at Harley Davidson now and I am in charge of General Merchandise.

I enjoy my job because I am fond of anything about fashion and I love to observe how people dress.

Moreover, I also enjoy hearing customers praise how good looking our clothes are. After joining the H-D team, I have gradually grown to love this brand. and riding process that I can integrate my body with Harley together and enjoy special engine sound on the road.

For me, Working at H-D is a proud and valuable experience. I will value this time at H-D.

If I were to introduce the features of Harley to my friends or customers, I will say that there are no other motorbikes that can compare to Harley because they are different basically. Please do not ask me about Harley’s horsepower. Harley is not created for racing. You will enjoy its high torgue (do you mean “torque”?) and low RPM. You always can use third or fourth gear to ride on mountain roads or city streets and listen to its special engine sound, which is like horsesteps.

H-D’s own special riding position allows the rider to enjoy the feeling of stepping on wind.

Low seats are more suitable for Asian people. Hence, when you ride on the road, you will feel more confident and comfortable.

Harley is an art not a motorcycle. There are no two H-Ds that are the same in the world. You can also see that the premium chorme (chrome?) quality of Harley is quite different from other motorcycles.

H-D can be a represent of US that is historic and over 105 years (H-D represents US history for over 105 years now). It is not only a motorcycle, but there are many stories that come with it. and topical subject; Hence ,H-D is more interesting than any other brand of motorcycle .

Who are you? I am Frank.

10 lines introducing myself:

My name is Frank. I'm 29 years old. I am married.
I work at Harley-Davidson Taipei.
It's a very good job. I learn a lot of things from my coworkers.
My working experiences were all about vehicles.
I was technician for Scooter and Volkswagen. I am now technician and salesperson for Harley-Davidson.
I am passionate and optimistic about life.
I love my job. It’s very interesting.

興趣與生活和工作可以一起對我而言是很好的事
It’s great that my job has to do with my interest and my life.

我希望能夠在哈雷工作並且可以賺到很多錢
I hope I can stay at Harley and make a lot of money.

讓我有機會也可以擁有自己的哈雷機車
I hope that I can also own a Harley.

5 things that you are proud of Harley:

歷史最悠久的機車廠牌
Harley has the longest history in all of motorcycle brandnames.

最能代表美國精神的機車
It best represents the American spirit.

傳統的構造還能在現代獨領風騷
Its traditions still lead the way in the modern days.

獨特的引擎聲浪
It has a unique engine sound.

哈雷不僅只賣機車還賣他的精神和生活
Not only does Harley sell motorcycles, it also sells its spirit and culture.